PNC Music Pavilion Frequently Asked Questions

Venue Phone Number: (704) 549-1292

Venue Physical & Mailing Address: 707 Pavilion Blvd, Charlotte, NC 28262

Feel free to give us a call at (704) 549-1292 or reach out to us on social media!

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We allow clear bags no larger than 12”x6”x12” and unclear bags no larger than 6”x9”. This applies to all bags including totes, clutches, and fanny packs. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

No. ALL points of sale including premier parking, merchandise, food & beverage will ONLY accept debit, credit or mobile pay (Apply Pay or Google Pay). All main concession stands take Visa, MasterCard, Discover and American Express. All merchandise stands take all major credit cards.

For fans that wish to use cash, Cash to Card conversion will be available at the upsell tent, located in both the North and South concession plazas.

Smoking is permitted in the plazas and lawn area only. However, if guests in the lawn are complaining we will ask you to smoke in the plazas only. We appreciate your cooperation.

PNC Music Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

PNC Music Pavilion does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please contact a supervisor and a pat-down search can be provided.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any disciplinary action deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason. 

Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines

In the event of an emergency while on site- PNC Music Pavilion has trained paramedics to assist with any medical issues. First aid is located mid-North Plaza (as you face the stage, the plaza to your left) but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. 

Cancellations will only occur in the event of severe weather, artist cancellation, or circumstances beyond control. In the event of a cancellation we will notify fans and any information about a potential rescheduled date will be made available. Refunds will be available at the point of purchase.

We are now hiring for the upcoming concert season at PNC Music Pavilion and Skyla Credit Union Amphitheatre!

Apply for a variety of seasonal roles, including: 

• VIP Hosts
• Upgrade Sellers
• Sustainability
• Guest Services
• Venue Runner
• Operations
• Security
• Box Office
• Cleaning
• Parking Attendants
• Plumbers & Electrical Technician

Click here to learn more!

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

Any tickets/passes being provided directly to you from the tour or other promotional company will be available for pickup at the Box Office on day of the concert, by later afternoon. This included Meet and Greet passes, Backstage passes, Press passes, VIP/Seat tickets, etc. If your tickets/passes are not in the Box Office, it is your responsibility to confirm with your point-of-contact where the tickets/passes can be located. Staff will not contact any member of the tour for you. 

PNC Music Pavilion does not offer group ticket sales. If you have a large party that will be attending the show the only option would be through our Season Ticket Seating Department. Season Ticketing sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit. Fill out the form on our Season Tickets tab to be contacted by someone from our team.

Visit https://www.livenation.com/mobile/ to download the app and see all of the upgrades and experiences we have available. You can also visit the Upgrades tab of our website.

There are a total of 4 entrance gates to the facility. Gates 2 and 3 are available for use regardless of the ticket type. There is 1 Fast Lane Gate located adjacent to Gate 2. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at Gate 1. All guests using this gate must be VIP clients and have the appropriate ticket. Gate 4 is primarily used for high capacity concerts. 

Additionally, we have no-bag lanes located at each gate.

Varies by show. Please check the Day of Show Information tab for updates pertaining to a specific show, as all permitted items are subject to change at the tour's request. 

Items Allowed in the Venue:

• Clear bags no larger than 12”x6”x12” and unclear bags no larger than 6”x9”.

• Small Blankets/Beach towels (no larger than 3'x5')

• 1 factory sealed plastic bottle of water, non-frozen, up to 1 gallon or empty non-glass water bottle up to 1 gallon

• Food in clear 1-gallon ziploc type bags

• Non-professional cameras (Pocket sized, point & shoot, no removable lenses)

• Small pocket sized umbrellas (use in plazas only)

Guests are permitted to bring food in a clear ziploc bag up to one gallon in size.

Guests are permitted to bring in one factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted and must be empty upon entry. Camelbacks are not permitted. Complimentary water fill stations are located at Guest Services inside Gate 2.

Guests are permitted to bring food in a clear ziploc bag up to one gallon in size.

Guests are permitted to bring in one factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted and must be empty upon entry. Camelbacks are not permitted. Complimentary water fill stations are located at Guest Services inside Gate 2.

PNC Music Pavilion offers a wide variety of concession options throughout the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and energy drinks.

We've teamed up with top chefs to bring you the best food this summer!

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Items NOT Allowed in the Venue (include but not limited to):

• Outside Lawn Chairs

• Weapons or sharp objects of any kind 

• Alcohol, other beverages and camelbacks except sealed water

• Frozen Water Bottles (Any Size)

• Aerosol cans

• Laser pointers

• Pen lights or pointer lights

• Glow wands

• Hard sided coolers

• GoPros 

• Audio or Video Recorders

• iPads or tablets

• Professional cameras with detachable lenses or cameras with lenses that extend more than 1"

• Glass Bottles

• Cans

• Illegal Drugs

• Lounge or tri-fold chairs

• Picnic baskets

• Large blankets

• Large Umbrellas

• Chains (ex. wallet chains)

• Selfie Sticks

• Poi/Rave Balls

• Levitation Sticks

• Rave Sticks

• Fireworks

• Pets (except service dogs)

• Strollers

• Signage over 11" x 8" 

• Frisbees, Footballs, or other projectiles

• Inflatable Chairs

Parking is only available for concert attendees and is included in your ticket price. If you do not plan on going to the concert, you will not be permitted in our parking lots. Please park as directed by our local law enforcement and parking team so that we may park you as quickly and efficiently as possible. 

General parking is included in your admission ticket. For those who wish to upgrade their parking experience, we have the following options available for purchase under the Upgrades tab of our website. Pricing varies by show.

• Early Parking - Allows early access to the parking lots so guests can avoid traffic and tailgate longer.
• Tailgate Area Parking - Allows early access and access to a shady tree lined grassy area for the best tailgate experience. 
• Premier Parking - Gives guests access to the closest parking lot to the venue.
• Oversized Parking - A space for any vehicle that requires more than one standard parking spot.

Click here to view our parking map.

Motorcycles can park on the Motorcycle Pad, located near Pavilion Blvd in front of the box office. There is also a bike rack located at the Motorcycle Pad.

Busses, limos, and town cars are considered oversized vehicles and will be charged oversized vehicle parking fee if they will be remaining on site during the event. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. Charlotte Mecklenburg Police Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event. Parking prices vary based on event and can be purchased in advance at www.livenation.com. 

The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

Drop off areas are located at our A/B Parking Gate Entrance. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event; they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue. Taxi & Ride-Share drop off location is located at the A/B parking entrance only.

Rideshare Pick up Location:

All Guests utilizing Rideshare (Uber, Lyft, Etc..) after the concert must be picked up from the A/B Parking Gate Entrance Rideshare Pick Up Location.  Pedestrians can follow signage and cross Pavilion Blvd. at the Box Office Cross Walk.  Riders can enter the A/B Parking Gate Entrance location off by following the signage on Pavilion Blvd. 

Recommendation:  For most efficient access to the Rideshare Pick up location,  All Rideshare Drivers should enter A/B Parking Gate Entrance via N Tryon Street from Rt 29.

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

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Any items lost during an event may be collected at Guest Services, located at Gate 2. If your item is not with Guest Services, please check online the next day for all items found during the event you attended and/or call the main office at (704) 549-1292. Arrangments will be made for pickup during non-event days. 

https://charlotte.app.pixithq.com/public/#!/pnc-music-pavilion-charlotte

Merchandise will be available for all concerts at our Concert Gear booths located on both main plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Lawn chairs are available for rent inside the venue on a show-by-show basis at the lawn chair stands at the top of the lawn and must be turned in at the end of the event. Outside lawn chairs are no longer permitted. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

https://www.facebook.com/MusicPavilionCharlotte

https://twitter.com/PNCmusicpav 

https://www.instagram.com/pncmusicpav

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

First Aid is located Mid North Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

You can find more information pertaining to included/excluded shows and FAQs, on the Lawn Pass website.

Feel free to give us a call at 704-549-1292 or reach out to us on social media!

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PNC Music Pavilion strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit. Email: charlotteboxoffice@livenation.com. Phone Number: 704-549-1292. Our box office is open show day only, starting at 10 AM.

The main entrance to PNC Music Pavilion is fully accessible.  If you hold a VIP ticket, the VIP entrance to PNC Music Pavilion includes a flat surface to get it. If you have a question or need assistance when at the venue please see Guest Services located in Gate 2. If you are unable to get to Gate 2, please let our member services team know and they will get you assistance.

Accessible restrooms are located in North and South Plaza in every restroom on site. Both accessible restrooms are single user and first come, first served.  Full map of where restrooms are located here. 

Tickets located in our accessible section can be purchased online at livenation.com. The box office is not equipped to take ticket order over the phone. The box office at PNC Music Pavilion is open on show days starting at 10 AM.

Our accessible seating area can reach capacity early. Wheelchair and Companion Seating is located in sections 1,3,4, 7 and 9 in designated rows. Sight and Hearing Impaired Patrons and Companion Seating located in section 1 in designated rows. At PNC Music Pavilion the walkway is paved and the seating sections are sloped. There is a ramp located to the right side of section 1 that connects to South Plaza. In North Plaza there is a ramp to get to the lawn walkway. 

To find tickets in the Accessible Seating Area of PNC Music Pavilion, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected.   

PNC Music Pavilion has accessible parking located in our ADA Parking lot in front of the Box Office. Let the parking staff know that you need accessible parking and they will direct you to this lot. This parking is first come, first served and please be advised that parking is limited. Full map of where accessible parking is located here.

If you wish to drop off a member of your party, please drop them off at the main entrance.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

PNC Music Pavilion takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.

At PNC Music Pavilion, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

PNC Music Pavilion offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. 

Please make your request by email to charlotteboxoffice@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.